Return & Refund Policy

Last Updated: 5/30/2026

At Dr. Max, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original packaging.

• The item must be in the same condition that you received it.

• Proof of purchase or order number is required.

Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns on:

• Opened supplements

• Used products

• Items damaged by misuse

• Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5-10 business days.

Shipping charges are non-refundable unless the return is due to our error or a damaged product.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the product

• Photos of the packaging

We will work quickly to resolve the issue.

Return Shipping

Customers are responsible for return shipping costs unless:

• The product was damaged during shipping

• The wrong item was received

• The item was defective

Contact Us

If you have questions about returns or refunds, please contact us:

Dr. Max Customer Support

Email: DrMac.healths@gmail.com

Website: drmaxhealth.us

We are committed to providing quality products and excellent customer service.